1. Why do I need to verify my account?
Cassino55 supports responsible gaming and we protect our clients from any kind of possible scam. By creating an account on our website and agreeing to our Terms and Conditions, you are allowing us to prove your identity as a player, to prevent underage players from playing. The verification helps to avoid any fraudulent activity from your account, ensures that all monetary transactions are made by the account owner and withdrawn funds reach original account holder.
2. How do I verify my account?
To verify your account, you are required to provide documents via email or uploading them via your “Account” Inbox.
We do not accept the copies of documents, because it does not meet the requirements of safety regulations.
Document quality requirement:
- In color.
- All four angles of the document should be visible.
- All personal information should be readable.
- Photos of the document should not be blurred.
- The document should not be damaged or expired.
Here is a guide that will help you meet the document requirements for rapid account verification:
Identity Verification
This can be a photo of Passport, Driving License or official Government issued ID card.
Proof of Address
This can be a utility bill, phone bill or bank statement displaying your name and address in full. Please note, that the document should not be older than 3 months.
Proof of Deposit
1. Screenshot or photo from an online bank or bank statement showing the account holder and transactions made (company name and the amount paid should be visible).
2. Screenshots of any virtual methods (e-wallets, virtual cards, mobile payments).
3. Photos of the front and signed backside of the bank card you used. It is important to cover the middle 8 digits of your credit card (with a small paper or similar). CVC/CVV number also must be covered.
3. How long it will take until my account will be verified?
When all requested documents are provided and procedures criteria are met, we do our best to verify the account as soon as possible in the queue order. Usually, the verification process takes 1 working day (excluding weekend). If your documents were provided outside working hours (Monday to Friday 5 am to 3 pm GMT) they will be processed next working day!